Frequently Asked Questions | VYTRO Wellness
How long will it take for my order to arrive?
We typically see 99% of orders arrive within 2–3 working days after dispatch for Royal Mail orders and 1–2 working days for DPD.
How long will it take to dispatch?
All orders are dispatched within 24 business hours if in stock. Orders placed over the weekend ship the next working day.
How do I know my order has shipped?
You’ll receive a dispatch confirmation email with tracking details as soon as your order leaves our warehouse.
Do you ship internationally?
Currently, we only ship within the United Kingdom.
Do you offer free delivery?
Yes, all orders include free UK delivery—no matter the order size.
Can I track my order?
Yes. One-time and expedited orders come with tracking. Subscriptions ship with Royal Mail 48-hour tracked service for all shipments.
I have an issue with my delivery—what should I do?
Email our team at support@vytro.co.uk and we’ll help you promptly.
What is your packaging made from?
We use 100% plastic-free, FSC-certified biodegradable packaging printed with eco-friendly inks. Our bottles are recyclable HDPE and PP plastics.
What payment methods do you accept?
We accept Visa, Mastercard, Amex, UK debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
Is it safe to order through your site?
Yes. We use secure SSL encryption and never store your payment details.
Do you offer a satisfaction guarantee?
Absolutely. We offer a 60-day money-back guarantee on all products. Return any unused bottles for a full refund.
Can I cancel or amend my order?
Yes—contact customer support ASAP before your order is processed for dispatch.
Do you offer a discount for new customers?
Yes! New customers receive 10% off. Just sign up using the email form in our site footer.
Can I order over the phone?
Currently, we only accept orders through our website.
Are your prices inclusive of VAT?
Yes—all product prices shown on our website include VAT.
Are your products natural?
Yes. All our formulas are made using clean, high-quality ingredients with a strong focus on wellness and purity.
Where are your products made?
All Vytro products are manufactured in the UK under strict GMP standards using premium global ingredients.
What are your capsules made from?
We use vegan-friendly, plant-based capsule shells with no gelatin.
Are your products suitable for children?
Our supplements are formulated for adults aged 18+. However, we offer a children’s multivitamin for ages 4–13.
Do you test on animals?
Never. All Vytro products are 100% cruelty-free and we only partner with ethical manufacturers.
Are your products GMO-free?
Yes. All our products are non-GMO and free from genetically modified ingredients.
What are GMP standards?
GMP (Good Manufacturing Practice) ensures products are consistently high in quality and manufactured to health & safety standards.
Can I buy your products in a shop?
Not at the moment. Vytro supplements are exclusively available online at vytro.co.uk.
What is your returns policy?
We offer a 60-day guarantee. If you're not satisfied, return your unused bottles for a full refund. Read the full policy here.
How do I return an item?
Contact our support team at support@vytro.co.uk to get an RMA number and return instructions. Do not return products without contacting us first.
Do you cover return postage?
As a small business, we’re unable to cover the cost of return postage.
Where are you based?
Our HQ is based in London, UK.
How can I unsubscribe from your mailing list?
Click the “Unsubscribe” link at the bottom of our emails or contact support@vytro.co.uk.
Why should I join your email newsletter?
You’ll get exclusive discounts, wellness tips, and early access to new products. No spam, ever.
How does your referral scheme work?
Share your referral link and your friends get 20% off. You earn 20% back in cash. Learn more.
How do I cancel my subscription?
After your second order, you can cancel anytime by logging into your account and selecting ‘Manage Subscriptions’.
How do I manage my subscription?
Log in via our website and click “Manage Subscriptions.” If you need help, contact our team at support@vytro.co.uk.
